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Customer Care Center

Got Questions? We are here to help!
If you can't find your answers below, start a with us!


Our Guarantee

You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Always.


Have questions, or need to change your order?
Order Status

View your order status with our online order tracking page.

Please note: if your order has already been shipped or delivered, we cannot make any changes or cancellation.

Need to update your order?

You may be able to modify the recipient address, gift message, and delivery date. Orders that can be modified will show blue links in the editable sections.

Frequently Asked Questions by Category
General

Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit addresses for each recipient, add an optional gift card or message, and select different delivery dates for each recipient.

Alternatively, you can add a single gift to the cart and then use the “Ship to Multiple Recipients” button which is located under the product image throughout checkout. Each click of the “Ship to Multiple Recipients” button adds the same gift for a different recipient.

Click the button once for each new recipient, then you can update the address, gift message, and delivery date.

There are many ways to order with us—just choose the way that works best for you.

  1. Shop the Harry & David, Wolferman’s Bakery, or Vital Choice websites to see our full assortment and find the perfect gifts.
  2. Browse one of our digital catalogs (Harry & David, Wolferman’s Bakery, or Vital Choice) and click on a gift that interests you. The gift webpage will then load and you will be able to add that gift to your cart.
  3. Flip through one of our amazing print catalogs. Once you’ve found the perfect gift, you can use your web browser to go to HarryandDavid.com, Wolfermans.com, or Vitalchoice.com to order.
  4. You can also online with our wonderful customer care representatives who will help you place an order.
  5. You can also use our order form to order by mail. Send it to:
  • Harry & David P.O. Box 712 Medford, OR 97501-0712 Click here to download a printable version of our order form. Fax orders can be placed at 1-800-648-6640.

You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Please contact us anytime online.

Quantities are limited and orders are subject to availability. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value. If you have any questions please with us anytime online.

Holiday Order Cut-Off Dates

For Arrival ByStandard Shipping* (4-7 BUS. DAYS)3 Day Express** (3 BUS. DAYS)2 Express** (2 BUS. DAYS)Overnight (1 BUS. DAY)**Overnight Saturday Arrival**
Labor DayWednesday, 8/21Tuesday, 8/27Wednesday, 8/28Thursday, 8/29Friday, 8/30
Grandparent’s DayWednesday, 8/28Tuesday, 9/3Wednesday, 9/4Thursday, 9/5Friday, 9/6
HalloweenThursday, 10/24Monday, 10/28Tuesday, 10/29Wednesday, 10/30
Thanksgiving DayFriday, 11/22Monday, 11/25Tuesday, 11/26
Hanukkah EveWednesday, 12/18Thursday, 12/19Friday, 12/20Monday, 12/23
ChristmasWednesday, 12/18Thursday, 12/19Friday, 12/20Monday, 12/23
New YearsWednesday, 12/25Thursday, 12/26Friday, 12/27Monday, 12/30
Valentines DayFriday, 2/7Tuesday, 2/11Wednesday, 2/12Thursday, 2/13
St. Patrick's DayFriday, 3/7Tuesday, 3/11Wednesday, 3/12Thursday, 3/13Friday, 3/14
EasterMonday, 4/14Tuesday, 4/15Wednesday, 4/16Thursday, 4/17Friday, 4/18
Administrative Professionals' DayMonday, 4/14Friday, 4/18Monday, 4/21Tuesday, 4/22
Mother’s DayMonday, 5/5Tuesday, 5/6Wednesday, 5/7Thursday, 5/8Friday, 5/9
Memorial DayWednesday, 5/14Tuesday, 5/20Wednesday, 5/21Thursday, 5/22Friday, 5/23
Father’s DayMonday, 6/9Tuesday, 6/10Wednesday, 6/11Thursday, 6/12Friday, 6/13
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